{"id":7773,"date":"2023-04-25T13:11:59","date_gmt":"2023-04-25T17:11:59","guid":{"rendered":"https:\/\/emballagesdelacapitale.com\/faq\/"},"modified":"2023-06-01T16:48:36","modified_gmt":"2023-06-01T20:48:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/emballagesdelacapitale.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"uppercase\">FAQ<\/h2>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:30px;margin-bottom:30px;height:0px;\"><\/div>\n\n\t<div id=\"text-3149260775\" class=\"text\">\n\t\t\n\n<h3 class=\"uppercase\">GENERAL INFORMATIONS<\/h3>\n\t\t\n<style>\n#text-3149260775 {\n  color: #8cad3d;\n}\n#text-3149260775 > * {\n  color: #8cad3d;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"height:0px;\"><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1386276533\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1386276533-label\" class=\"accordion-title plain\" href=\"#accordion-item-where_are_you_located?\" aria-expanded=\"false\" aria-controls=\"accordion-1386276533-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where are you located?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1386276533-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1386276533-label\" >\n\t\t\t\n\n<p>We are located at 1255, rue de l&#8217;ancienne cartoucherie, local A Qu\u00e9bec, Qc G1N 1X8 .<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/snazzymaps.com\/embed\/485118\" width=\"100%\" height=\"400px\" style=\"border:none;\"><\/iframe>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2356534938\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2356534938-label\" class=\"accordion-title plain\" href=\"#accordion-item-do_you_have_other_locations?\" aria-expanded=\"false\" aria-controls=\"accordion-2356534938-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you have other locations?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2356534938-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2356534938-label\" >\n\t\t\t\n\n<p>No, we only have one store, located at 1255, rue de l&#8217;ancienne cartoucherie, local A Qu\u00e9bec, QC G1N 1X8.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-56289513\" class=\"accordion-item\">\n\t\t<a id=\"accordion-56289513-label\" class=\"accordion-title plain\" href=\"#accordion-item-are_you_open_to_the_public?\" aria-expanded=\"false\" aria-controls=\"accordion-56289513-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are you open to the public?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-56289513-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-56289513-label\" >\n\t\t\t\n\n<p>Yes, we are open to the public from Monday to Friday, 8am to 4.30pm.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4170137753\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4170137753-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_is_the_minimum_quantity_for_box_or_bag_personalization?\" aria-expanded=\"false\" aria-controls=\"accordion-4170137753-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is the minimum quantity for box or bag personalization?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4170137753-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4170137753-label\" >\n\t\t\t\n\n<p>The minimum quantity for box or bag personalization is 1,000; for any other food item, the minimum quantity varies depending on the supplier, but is around 25,000.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3708266497\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3708266497-label\" class=\"accordion-title plain\" href=\"#accordion-item-do_you_do_packaging?\" aria-expanded=\"false\" aria-controls=\"accordion-3708266497-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you do packaging?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3708266497-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3708266497-label\" >\n\t\t\t\n\n<p>At Les Emballages de la Capitale, we only sell packaging, but we don&#8217;t pack the items you bring to us.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1171593079\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1171593079-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_makes_your_packaging_eco-friendly?\" aria-expanded=\"false\" aria-controls=\"accordion-1171593079-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What makes your packaging eco-friendly?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1171593079-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1171593079-label\" >\n\t\t\t\n\n<p>To make our products eco-friendly, the vast majority of our food products are made from cane pulp, cardboard, wood or aluminum. For the rest of our plastic products, we follow Canadian government guidelines to sell you products that are better for the environment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:30px;margin-bottom:30px;height:0px;\"><\/div>\n\n\t<div id=\"text-1434026499\" class=\"text\">\n\t\t\n\n<h3 class=\"uppercase\">SHIPPING INFORMATIONS<\/h3>\n\t\t\n<style>\n#text-1434026499 {\n  color: #8cad3d;\n}\n#text-1434026499 > * {\n  color: #8cad3d;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"height:0px;\"><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3828717994\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3828717994-label\" class=\"accordion-title plain\" href=\"#accordion-item-do_you_deliver_outside_canada?\" aria-expanded=\"false\" aria-controls=\"accordion-3828717994-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you deliver outside Canada?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3828717994-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3828717994-label\" >\n\t\t\t\n\n<p>We deliver anywhere in North America. Customs charges may apply.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2662506408\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2662506408-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_order_online_and_choose_to_collect_in_store?\" aria-expanded=\"false\" aria-controls=\"accordion-2662506408-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I order online and choose to collect in store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2662506408-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2662506408-label\" >\n\t\t\t\n\n<p>Yes, you can order online and pick up in store. This option will be applied to your invoice payment, please select in-store pickup and items will be available for pickup 1 to 2 business days after order.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2681047369\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2681047369-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_long_does_it_take_for_my_order_to_be_shipped?\" aria-expanded=\"false\" aria-controls=\"accordion-2681047369-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long does it take for my order to be shipped?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2681047369-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2681047369-label\" >\n\t\t\t\n\n<p>This usually takes 1 to 3 working days. If it takes longer, we&#8217;ll send you a message to let you know. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1832484794\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1832484794-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_can_i_check_the_status_of_my_order?\" aria-expanded=\"false\" aria-controls=\"accordion-1832484794-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I check the status of my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1832484794-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1832484794-label\" >\n\t\t\t\n\n<p>In general, you can check the status of your order via &#8220;<a href=\"https:\/\/emballagesdelacapitale.com\/my-account\/order\/\">My Orders<\/a>&#8220;.<br>You can contact us for more details or if you need help.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2479078630\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2479078630-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_is_your_returns_policy?\" aria-expanded=\"false\" aria-controls=\"accordion-2479078630-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is your returns policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2479078630-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2479078630-label\" >\n\t\t\t\n\n<p>You have 10 days after purchase to return the product(s), no returns on opened packages, plastic bags and shipping boxes. To return items, please contact us at 418-380-2755 or by e-mail at <a href=\"mailto:commandes@emballagescapitale.com\">commandes@emballagescapitale.com<\/a>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-7773","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/pages\/7773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/comments?post=7773"}],"version-history":[{"count":6,"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/pages\/7773\/revisions"}],"predecessor-version":[{"id":7941,"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/pages\/7773\/revisions\/7941"}],"wp:attachment":[{"href":"https:\/\/emballagesdelacapitale.com\/en\/wp-json\/wp\/v2\/media?parent=7773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}